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Customer Experience is Key

With 17% of customers walking away after just one bad experience, service is crucial.

Selective is focused on providing superior omni-channel experience for our mutual customers to deliver our brand promise to Be Uniquely Insured.

By Focusing On...

Providing customers with convenient access to their policy documents and services like MySelective online account, Mobile app, 24/7 claims submission, and Live Chat support, this helps
✔️Retention,
✔️Customer Satisfaction, and
✔️Reduces costs and time consumed in low-value activities for your agency.

By Focusing On...

Reducing missed payments, cancelled policies, and reinstatements with Billing, claims and policy email alerts, Billing reminder texts, and 24/7 phone bill pay, this helps your agency with
✔️Retention through anti-churn efforts,
✔️Customer Satisfaction,
✔️Reduces the costs and time consumed in low-value activities for your agency, and
✔️Deliver co-branding touchpoints.

By Focusing On...

Providing risk avoidance opportunities, like Product and Vehicle Recall alerts, Severe Weather alerts, and Complimentary Risk Management Services through our Safety Management team with access to trainings and more, this helps
✔️Customer Satisfaction,
✔️Retention through customer stickiness, and
✔️Leverage risk-avoidance offerings without agency capital.

Utilization Means Retention

Of the many value-added services Selective provides, customers who opt for the following usually retain at a higher level than those who do not.

Providing an Email Address

Customers who provide an email address will receive only relevant information about billing, recalls, 

Signing Up for MySelective

In the MySelective online account and mobile app, customers are able to access their policy and complete transactions.

Perform On-Demand Policy Needs

Customers choose to report a claim, request a certificate of insurance and manage payments via their MySelective online account.

Learn More About Our Mutual Customers' Experience

Value-Added Services Available at Selective

We offer value-added services that help customers manage their risks.

Safety Management

Selective’s Safety Management team offers firsthand guidance and complimentary digital resources to help policyholders keep their operations running smoothly year-round.

Our team of certified Safety Management Specialists has the knowledge and expertise needed to help businesses protect their employees, property, and revenue streams. We can help business owners create and deploy custom-tailored risk and safety programs that contribute to a safer environment for their staff and customers.

Praesidium

An incident of abuse or molestations can damage a business's reputation and the livelihoods of those affected. Our partnership with Praesidium, an industry leader on abuse prevention, gives business owners access to an online platform of resources and training that can help protect those you serve with staff training tools, policies and procedures, thorough background checks, and more.

Selective has on-staff Certified Praesidium Guardians™ who can provide firsthand guidance and help implement abuse prevention practices.

Contractual Risk Transfer Report

Selective’s CRTs are available at no cost and contain all of the elements required in risk transfer, including: indemnification, insurance requirements, additional insured status, job-site responsibilities, including safety and clean up, a written, signed contract clearly outlining both parties, which details the type and cost of the work to be performed.

Nurse Triage 24

NT24 serves as a First Notice of Loss for workplace injuries, providing 24/7 phone access to bilingual Registered Nurses who can advise on the appropriate level of care to help reduce claims resulting from unnecessary ER visits. This resource can help business owners efficiently manage workers compensation costs and return-to-work initiatives.

Workplace Safety Training

SafetyNow is an online safety resource where business owners can teach staff how to implement adequate safety procedures by leveraging expertly crafted, industry-compliant training tools, including videos, handouts, and checklists.

Selective Drive

Business owners can effectively manage their team with Selective's advanced fleet management tool, Selective® Drive. Selective® Drive allows business owners to address risky driving behaviors like speeding directly at the source through innovative software and GPS capabilities like driver scores, vehicle location data, and real-time updates.