Commercial Insurance Customer Reviews

Very helpful
Illinois Customer, September 2023

Went above and beyond to help us with a claim.
Michigan Customer, September 2023

Tried to cancel policy. They said not to allow policy to lapse for non payment. Yet, told I couldn’t cancel. Agent sent executed cancellation notice twice.
Minnesota Customer, September 2023

Prompt and professional response to our questions and need
New York Customer, September 2023

Great, customer representative conversation. She was very helpful.
Pennsylvania Customer, September 2023

left me without coverage on a vehicle that was purchased and notified by FWF Insurance. then sent me a bill when I requested a card for inspection. Feel like right hand dosent know what left hand is doing. I have requested FWF look for another provider.
Pennsylvania Customer, September 2023

Professional
Rhode Island Customer, September 2023

The agent [Name] answered all of my questions and provided me with additional important information, in an efficient, professional and courteous manner.
California Customer, September 2023

Very unprofessional and rude.
Illinois Customer, September 2023

Rep wasn't able to help me
Indiana Customer, September 2023

Selective is always so easy to work with
Massachusetts Customer, September 2023

Good services
Michigan Customer, September 2023

The telephone support was excellent.
Minnesota Customer, September 2023

My agency should have taken care of this matter without my having to call.
Missouri Customer, September 2023

My problem was resolved with 1 phone call. Thank you
New Jersey Customer, September 2023

Our non profit organization had been having some difficulty with receiving invoices and getting payment made through our process in a timely fashion, resulting in cancellation notices. While I wouldn’t say that the problem was solved, the representative that I spoke with gave me helpful suggestions for being able to find our current invoice online to help expedite the process. We’re a non profit organization without online payment capability and our invoices are processed through a foundation with grant requests. While I realize the world had gone digital, there is still a segment of the population that is not able to accommodate the technology. I also find it puzzling that we receive our actual policy in a timely fashion, yet the invoice comes with barely two weeks to get payment processed. The blame is laid on the postal service but it has been that way for years now, so I’m not sure that I hold faith in that answer. In speaking with the representative, I found that we are not the only entity having the same problem.
New York Customer, September 2023

I am very satisfied with this company. They are very attentive to all my business needs
Ohio Customer, September 2023

cancelling all policies
Ohio Customer, September 2023

Fast response, and offered grace.
Tennessee Customer, September 2023

I was trying to produce a COI. You want us to produce our own COIs without the need to involve you paid staff. However, nowhere on you site could I find a link to self-produce a COI, nothwithstanding the fact that you have sent me eails saying that I could easily produce a COI. When I tried to get help from your chat person, I was asked to provide information that I had already provided just to get into my account. The whole process was superflously cumbersome and frustrating. I ended up using your paid staff to produce my needed COI - something neither you nor I wanted. Given all of that, my satisfaction rating was gernerous.
Tennessee Customer, September 2023

Because we cancelled our policies with you all over the enormous amount of chaos from your communications via mail amd the lag in delivery, etc but continue to get mail and/or info from you for policies we cancelled. We’re also due money back from never having had payroll but paying work and comp for nearly a year. Thanks
Virginia Customer, September 2023

It took our insurance agent several weeks to get the audit done correctly by Selective. You were classifying my sub contractors with my employees which was making my return premium less.
Iowa Customer, September 2023

I never received renewal notices and learned that our insurance was cancelled due to non pay. I am treasure of a nonprofit and there’s no way I would have ignored 1 let alone 2 insurance bills. Now I am scrambling to find coverage.
Pennsylvania Customer, September 2023

#1 is the way I was treated by the audit company when I called Selective and was told to call the audit company myself. #2 The audit is incorrect and Selective keeps pushing me to the audit company who is aggressive and abusive in their treatment. VERY UNAHPPY
Wisconsin Customer, September 2023

I was told I had insurance coverage however when I had a claim I was denied, If really are interested call me and we can discuss it.
Delaware Customer, September 2023

I had requested this audit through my agent Szerlip & Cpmpany and it was almost impossible to get it done before the renewal date.
New Jersey Customer, September 2023

THE ONLINE PROCESS IS NOT EASY FOR OUR COMPANY AND GETTING IN TOUCH WITH THE REP AND HEARING A RESPONSE BACK IS WORSE....STILL AWAITING FINAL AUDIT AND MY CCIP/OCIP CREDITS
Arizona Customer, September 2023

Promt on getting certificate out
Maryland Customer, September 2023

Smooth, auditor is easy to work with
Minnesota Customer, September 2023

The agent I spoke with was very helpful and professional, the reason you got a 3 was that you made me wind through your stupid IVR system for 6.5 minutes before I could even get into the queue to speak with a human being. You clearly do not think your customers time is valuable.
Minnesota Customer, September 2023

New Mexico Customer, September 2023

Seemed to be some misinformation relayed to our township about our policy and payment. Still waiting for a resolution.
Pennsylvania Customer, September 2023

I was trying to get an invoice for our organization and the person on the call insisted I had to get it online but it would not give it to me online. It was difficult to get to the person and even more difficult once I started talking to the individual.
North Carolina Customer, September 2023

never received the reinstatement letter. Even though I was told it was emailed twice.
Pennsylvania Customer, September 2023

Pennsylvania Customer, September 2023

Selective referred me to fbinsure. Still waiting for a return call
Massachusetts Customer, September 2023

I bought a new car almost 3 months ago and my insurance argent at Corcoran and Havilin said she set it up with you. I have still not seen proof of my insurance. While the woman was very nice on the phone she said she could not see my auto insurance on her end only my business insurance. She suggested I call my agent. My agent said it was a glitch on your end and that I do have auto insurance with you. I’m very confused! She said she would send proof over to me today but she still said there is a problem on your end. I bought this car from a dealership almost 3 months ago. Have I been driving with out insurance? In Massachusetts you need proof of insurance. Luckily I have not been pulled over or been in an accident! I’m hoping I get something from you tomorrow.
Massachusetts Customer, September 2023

Would not remove late charge. Sent payment on 23rd. You didn’t post it till the 30th. I’m shopping for new insurance.
New Jersey Customer, September 2023

North Carolina Customer, September 2023

Had to call more that once
Illinois Customer, September 2023

I WAS TOTALLY ANNOYED THAT NO ONE IN CORPORATE CUSTOMER SERVICE COULD ANSWER A QUESTION ABOUT MY COVERAGE. INSTEAD; I WAS REFERRED TO THE AGENCY AND THEY HAD TO CALL YOUR CORPORATE TO GET INFO I THOUGHT I COULD GET BY CALLING CORP. TO BEGIN WITH. WASTED MY TIME!
Indiana Customer, September 2023

I received a letter informing us about our renewal of our Commercial Package Policy S 3204222. The letter stated that we are on a 10 month payment plan and we have the option to change it to a 12 month pay plan. If we wanted to make a change the letter instructed us to email the change request to [email protected]. I sent an email on 6/20/23 requesting a change to the 12 month pay plan. I never received a reply to our request. On 8/09/23 I sent the request again to [email protected] and [email protected]. As of 9/13/23 I have not received a reply.
New Jersey Customer, September 2023

I am disgusted with Selective and your customer service. Selective sent me bad checks that bounced back in early August, and I am still fighting to get the bank fees returned to me, because I continue to get the runaround from Selective. I pay you literally TENS OF THOUSANDS of dollars a year for insurance, seriously, give me back the $40.00 you stole from me!
New York Customer, September 2023

We tried to resolve this issue multiple times and spoke to multiple people. We were given incorrect information leading to a much bigger issue on end. Very disappointed in how this was handled.
Kentucky Customer, September 2023

I have had very little interaction with your service. My agent has handled most everything. Therefore I cannot really provide feedback.
Minnesota Customer, September 2023

No answers, No call backs and being charged a bill I don’t owe
New York Customer, September 2023

Your billing system is not accurate.
New York Customer, September 2023

The phone call was fine. The email interaction was terrible. I'm still considering whether to switch to another carrier.
Arizona Customer, September 2023

Customer service ignored my request for an investigation why Selective sent my payment back. I canceled the insurance and then sent to collections. Why? Not one return phone call
New Jersey Customer, September 2023

Because I've had general liability with you for several years but you're unwilling to issue workers comp policy with me when I tried to talk to somebody about it I couldn't get anybody to talk to me about it from selective
Georgia Customer, September 2023

Rep was fine until after looking up what my unpaid balance was for she told me "it's only $4.00"... Pathetic.
Illinois Customer, September 2023

Could not reach a human being on the phone, only automated payment information. Customer Care Team is nonexistent
Maryland Customer, September 2023

Selective does not have representative to talk to. We have been trying to solve a billing dispute, which is not happening, nor we are getting result. We are about to cancel our insurance with Selective. Thus why.
Maryland Customer, September 2023

I was charged a late fee again spoke with representative they said they would get rid of it and just charged me anyway only went with that company because I believe and keeping the local businesses going but if this is how they're going to treat me I could just as easily go somewhere else next year
Pennsylvania Customer, September 2023

I requested information and was told it would be emailed to the email address on file, but we still have note received any requested info.
Michigan Customer, September 2023

We are a CPA firm and we process the payables to several entities, individuals and corporations. We would like to see each email correspondence or bill with the policy number, the client name and the physical location of the insured property or individual.
New Jersey Customer, September 2023

The item i needed attention to would not have necessitated 10 stars under any circumstances.
Arizona Customer, August 2023

Connecticut Customer, August 2023

Actual interaction with my agent was great. He was very responsive. I am disappointed that your company could not secure me insurance on my apartment complex due to a small claim that occurred this year but meanwhile I never had a claim in over the 20 years of ownership. Unbelievable and disappointing because I have always had good experiences with Selective and my agent.
Connecticut Customer, August 2023

Never spoke or interacted with anyone
Connecticut Customer, August 2023

Customer service
Washington, D.C. Customer, August 2023

very professional, was easy to pay a bill over the phone, no worries
Delaware Customer, August 2023

Georgia Customer, August 2023

Ease of communication and getting my needs accomplished
Georgia Customer, August 2023

Asked for write off of late fee due to reminder going to my junk mail - would not write off
Indiana Customer, August 2023

Very seamless and to the point.
Kentucky Customer, August 2023

Received bill on same day due. Called Blitz they do not take payments. Called local selective they were closed Called another one finally got automatic pay then it charged me twice. Called selective all they could do is send a reimbursement check for the one payment. I am still waiting
Kentucky Customer, August 2023

easy competent and complete
Massachusetts Customer, August 2023

Canceled my policy without proper notice, and I will pursue litigation. My bank said no attempt for an automatic payment was ever made. Customer service would not allow this to be investigated further.
Massachusetts Customer, August 2023

Your person efficiently answered the question and seemed polite and wanting to be helpful and that is the best anyone can expect...
Maryland Customer, August 2023

Timeliness of response, and desire to assist me with my question.
Michigan Customer, August 2023

The rep I had the "pleasure" of dealing with botched the checking account numbers for a bill payment. Later, I received the obligatory late notices.Attempted to again communicate with other reps to take care of the matter, and had to make 4 consecutive calls, getting cut off/hung up on after 12 minutes per call. 4th call finally resolved the "problem" after I became fairly " salty". Not first rate customer service or technology was on display. My rating given of my experience is more than generous.
Michigan Customer, August 2023

Everyone was easy to deal with and very satisfying.
Missouri Customer, August 2023

Good communication between rep and me.
North Carolina Customer, August 2023

Staff is nice. Ways of contact arent with generational change. Trying to pin a late fee on me when i had been trying for 3 days to contact you guys to pay my bill. And all because i didnt have an old bill to get info from no other way could i get it done. Almost canceled
North Carolina Customer, August 2023

The person was professional, knew their business and was courteous,patient and caring and to an 87 year old person that is very important!!!
New Jersey Customer, August 2023

Everyone I worked with were super helpful, professional, and nice.
New Mexico Customer, August 2023

It is always quick, courteous service with Selective!
New York Customer, August 2023

Horrible experience ripped us off for money that was not correctly billed then threaten for collection would never recommend to any other business or person
New York Customer, August 2023

Customer care, awesome.
Pennsylvania Customer, August 2023

Helpful, quick and easy.
Pennsylvania Customer, August 2023

quick chat cleared up my question
Pennsylvania Customer, August 2023

Very helpful and personable
Pennsylvania Customer, August 2023

easy to process
Virginia Customer, August 2023

I've stopped doing business with companies who add a charge for paying with a credit card. It's annoying and companies who incur costs of doing business need to factor costs of doing business into their product pricing. Customers pay using credit cards for reasons and if you think they don't care, you aren't listening. I won't renew Selective coverage and if you think losing my business isn't important, you aren't paying attention to the numbers.
Virginia Customer, August 2023

fast dependable service
North Carolina Customer, August 2023

Excellent service
New Hampshire Customer, August 2023

Great service
New Jersey Customer, August 2023

Very pleasant and understanding
Pennsylvania Customer, August 2023

Always very helpful
New York Customer, August 2023

System fairly easy to use
Pennsylvania Customer, August 2023

The request of a possible change to sprinklers in warehouse has been forwarded to the building owner.
Arizona Customer, August 2023

My issue was courteously resolved as promised.
Georgia Customer, August 2023

My call is answered quickly every time I call and my needs are taken care of in a timely manner
Massachusetts Customer, August 2023

The safety Rep. was extremely knowledgeable, explained WHY we needed to make some changes and looked at all different aspects of our business, shop, trucks, in the field
New Jersey Customer, August 2023

My auditor is extremely prompt with the Audit results once I submit them.
New Jersey Customer, August 2023

No help and I will not be renewing with selective after this year
New Jersey Customer, August 2023

Fast and well documented without having to repeat I formation. Helpful and informative staff to guide the proceas
New York Customer, August 2023

I was able to send all information electronically
South Carolina Customer, August 2023

The auditor was very knowledgeable and completed the task without my involvement, other than to provide the financial information.
Virginia Customer, August 2023

Georgia Customer, August 2023

As a former customer I was disappointed that I had to through hoops and at the end I still haven't gotten the coverage I was looking for
Georgia Customer, August 2023

I just provided information online. No customer contact.
Massachusetts Customer, August 2023

Process was relatively simple.
Maryland Customer, August 2023

Everyone I have worked with thus far has been pleasant, nice, and helpful!
Minnesota Customer, August 2023

Courteous and prompt.
North Carolina Customer, August 2023

[Name] is great to work with
New Jersey Customer, August 2023

Everything went smoothly, and I had no issues.
Rhode Island Customer, August 2023

It was very informative, and helped with updating and improving several of our policies.
Tennessee Customer, August 2023

The experience was fine, I had a good conversation with the auditor prior to my audit to clarify what was needed, however no one contacted me to review the audit results. I received them in the mail and had questions. Someone should reach out to schedule a time to review the results.
Virginia Customer, August 2023

CS was professional, courteous, and knowledgeable. She was able to answer my question promptly.
Georgia Customer, August 2023

Service was great
Pennsylvania Customer, August 2023

The person I spoke with was very polite and helpful taking care of the requests I made. So very helpful to be able to have a person on the other end of the line who knows how to handle requests made and be professional doing so.
Georgia Customer, August 2023

THE TASK WAS DONE FLAWLESSLY.
Illinois Customer, August 2023

It was quick and the person was friendly and polite.
Maryland Customer, August 2023

GREAT JOB!
Pennsylvania Customer, August 2023

I spoke with two representatives who were both helpful
Michigan Customer, August 2023

It was helpful and complete for what I needed.
Minnesota Customer, August 2023

every thing was easy
Pennsylvania Customer, August 2023

Excellent customer service when I reported claim. Very helpful and informative
Connecticut Customer, August 2023

I CALLED AND LEFT A MESSAGE FOR A CALL BACK NOONE HAS CALLED. WE HAD SOLD THE BUISNESS AND NO LONGER NEED THE INSURANCE WE CLOSED ON 8/14/23.THATS WHY A PAYMENT HASNT BEEN MADE SO IF I NEED TO SPEAK WITH SOMEONE. PLEASE HAVE THRM CALL ME THANK YOU
Georgia Customer, August 2023

Disaster with selective from day one.
Illinois Customer, August 2023

Prompt response.
Indiana Customer, August 2023

answered the phone, pulled up my information and was very helpful.
Maryland Customer, August 2023

Knowledgeable and straightforward
Maryland Customer, August 2023

We did it over the phone. I thought the individual covered a lot of topics and overall did a good job.
Minnesota Customer, August 2023

I have insurance at a price that can help me
Missouri Customer, August 2023

The team was wonderful, friendly and answered all of my questions.
Ohio Customer, August 2023

Response was timely and informing Follow up with our adjuster was timely and very thoughtfully managed. Everyone communicated Well. We feel that out loss has been understood and the process to repair and resume is in the works
Tennessee Customer, August 2023

Great help and very quick. Got me exactly what I needed before I needed it!
Virginia Customer, August 2023

Easy to fill out form
Wisconsin Customer, August 2023

[Name] is a superb adjustor.
Georgia Customer, August 2023

I repeated sent Emails with no reply. The form factor was nonexistent. In other words no fillable forms we were expected to create our own form-factor or spread sheets to turn in data. What role does our agent play? To short a time frame to collect this data during our busiest time of year. Why doesn't our agent do this? No help from anyone.
Massachusetts Customer, August 2023

Very clear instructions, guidance and follow up. Thank you!
North Carolina Customer, August 2023

The agent was very helpful, professional and took care of our needs.
New Jersey Customer, August 2023

because both people where very considerate and professional with there answers and help solve my question
New Jersey Customer, August 2023

New Jersey Customer, August 2023

You guys make it easy for me to complete it at my convenience. Any questions i have are always answered in a timely fashion. Super simple process for a tedious task. Appreciate it.
New Jersey Customer, August 2023

New Jersey Customer, August 2023

He was very knowledgeable and was able to complete the audit timely.
New York Customer, August 2023

The lady I spoke with was very courteous and very helpful with me in guiding me as to how to add my other policy to my website account. She simply was a pleasure to deal with. She's definitely a "keeper",
New York Customer, August 2023

The audit itself was not the issue. It is pretty straight forward a process and our auditor was professional, fast and efficient. However the use of the Audit information for the 2023-2024 policy was beyond dissatisfying. We painstakingly go over our numbers prior to the policy renewal period to make sure we are providing the most accurate and up to date information in anticipation of the following years scope of work. IF any changes occur throughout the year we are well versed in re-endorsing the policy to avoid such a large premium payment to be taken out at the end of the year. That is the information on which the policy is initially endorsed. However after Audit Selective then re-endorsed the policy based on outdated information. This is not nor should it every be a good policy specifically in the Construction Industry which is ever changing from day to day. One year we could have multiple large projects which are high on the carpentry side but then do the majority of our work the next year in Concrete on a much larger scale. It makes no sense that you would take previous year information to determine the policy when you are basing a premium change on outdated scopes of work.
New York Customer, August 2023

I still havent heard back
New York Customer, August 2023

The auditor was helpful in explaining the rules and corresponded well.
Arizona Customer, August 2023

Lack of feedback and no final report on results on Selectives findings. We have no idea what the results are due to auditors lack of reporting back to us.
Arizona Customer, August 2023

Speed at which the process of inspection was handled.
Georgia Customer, August 2023

Inspection was organized, efficient and friendly.
Georgia Customer, August 2023

[Name] was very professional. Audits are never fun but he makes the experience less stressful and a much more pleasant endeavor.
Georgia Customer, August 2023

Everything went very smoothly
Kentucky Customer, August 2023

came well prepared
Massachusetts Customer, August 2023

My agent was not giving me the answer to my question so I called your office to but to no avail. Your policy has a statement of values but know one would tell me what the values cover as I have 12 different coverages. [Name]
Maryland Customer, August 2023

It was quick and easy and didn't require all manner of running around to gather data.
Michigan Customer, August 2023

Little if any communication. I received mail telling me about the audit, and when I was to have everything submitted. Did that and 2 months later I receive another email requesting pretty much the same stuff. I had to send some additional information in. There was a larger bill due and I received no communication on this.
Michigan Customer, August 2023

My audit experience has been a disaster for the past three years. I cringe each year at audit time because I know it's going to be hours of added work for me and my agent. Each year the auditor moves us into a different classification code for workman's comp and then it takes weeks, (sometimes months), to get it resolved. In the meantime, we are paying increased premiums while the error gets resolved. This year I even added a note for the auditor in the questionnaire so we didn't have this disaster happen again but to no avail because it happened again. It's so frustrating to have to go through this year after year. As you can tell, I'm very upset with the entire process.
Michigan Customer, August 2023

the requested information was clear and easy to transfer to the auditor. (the audit was remote)
Minnesota Customer, August 2023

all good
New Jersey Customer, August 2023

the lady that does the audiis very good at her job
New Jersey Customer, August 2023

Adjuster was familiar with our account and communicative. She was prompt and able to complete her audit in a timely manner.
New Jersey Customer, August 2023

The auditor was able to accommodate my schedule and arrived right on time. She conducted a thorough investigation and was able to complete her duties in a reasonable amount of time.
New Jersey Customer, August 2023

Very friendly and professional.
New Jersey Customer, August 2023

Was very informative and professional.
New Jersey Customer, August 2023

Still waiting for revised audit
New Jersey Customer, August 2023

Never was audited. Explained multiple times that the number they came up with initially for the work comp policy was when I thought I would have more business and was going employees. I explained this to Colleen before. I reported no payroll because we did not have any. Which is why I cancelled the policy.
New Jersey Customer, August 2023

Very polite, thorough and efficient
New Mexico Customer, August 2023

Very informative, thorough, with good constructive feedback on ways we can continue to improve
New York Customer, August 2023

Auditor was very helpful.
New York Customer, August 2023

All went very smoothly.
New York Customer, August 2023

Great Services! Asked all the right questions! Very helpful and understood Safety!
Ohio Customer, August 2023

We had to reschedule a couple of times, and Anthony was great working with us. Then when we did have the meeting, he was really nice to work with, and the meeting was quick and pleasant.
Pennsylvania Customer, August 2023

[Name] really knows his stuff. We did a walk around the plant and he is insightful and was able to suggest changes that could help us.
Pennsylvania Customer, August 2023

The customer service representative was very friendly and helpful.
Pennsylvania Customer, August 2023

Great experience
Pennsylvania Customer, August 2023

EASE OF SUBMITTING DOCUMENTS
South Carolina Customer, August 2023

[Name] and [Name] are truly the best
South Carolina Customer, August 2023

Explained what he was asking for, was thorough in his assessment.
Virginia Customer, August 2023

Overall, satisfied, but would like sales from R&R more involved.
Wisconsin Customer, August 2023

I am very confused with an email. The CS rep could not help me at all and only further frustrated me. She gave me a number where no one answered the phone. And I have sent multiple emails and no one has bothered to even acknowledge receipt, let alone actually help me.
Connecticut Customer, August 2023

The person I spoke to was very professional and very helpful. She has great expertise in her field!
Missouri Customer, August 2023

Quick, efficient handling of my request.
New Jersey Customer, August 2023

The claims adjuster was difficult to get a hold of.
North Carolina Customer, August 2023

Cannot get anyone to locate our claim! When we finally get someone on the phone!!!!
North Carolina Customer, August 2023

Fast and helpful
Virginia Customer, August 2023

Came out very quick to appraisal
Minnesota Customer, August 2023

Short hold time, resolved in one call
New York Customer, August 2023

Think her name was [Name]….was very polite, very well spoken and listened to my issue. She took care of things.
Georgia Customer, August 2023

Your agent was very helpful and fulfilled my needs immediately.
Maryland Customer, August 2023

Because a simple fix was denied and made to be a major hassle because the ops person didn’t want to do the job.
Pennsylvania Customer, August 2023

Virginia Customer, August 2023

There is no way to print out the entire claim after submitting it and the claim receipt does not even have the employee's name on it. It is not time effective to write all of the claim info down after or while entering it online.
Minnesota Customer, August 2023

We got what I needed, done!
North Carolina Customer, August 2023

The process was very easy and quick.
Pennsylvania Customer, August 2023

He was very polite and patient
Michigan Customer, August 2023

Everyone is extremely professional and pleasant to work with.
Minnesota Customer, August 2023

I told the truth about our problem and the underwriter took action to really help use , and she did with out any hesitation, I was very impressed. Thank you.
New Jersey Customer, August 2023

Very helpful and pleasant to talk with
Virginia Customer, August 2023

Maryland Customer, August 2023

Very customer friendly and easy to deal with with.
New Jersey Customer, August 2023

I gave the information to the lady, but she hung up on me. I was unable to reach her when I called back.
New Jersey Customer, August 2023

I received no help or satisfaction from my call at all. I was switched to multiple persons, and was eventually told that someone from IT would contact me. NO ONE ever called or emailed me as promised. I don't understand why I cannot access your website, and no one can seem to help me. If I had not been your customer for many years already, I would not be in the future for my home and business.
New Jersey Customer, August 2023

Was on hold for 30 minutes waiting for under writer. Left the option for them to call me bck when available. Nothing after a week. Hope they post date my cancellation on store I closed month ago
Wisconsin Customer, August 2023

I thought everything was well organized in the communications was good and it went in a reasonable appropriate period of time.
Indiana Customer, August 2023

You can’t seem to get things right
Rhode Island Customer, August 2023

Great Customer Service!
New Jersey Customer, August 2023

the agents that I spoke with are very knowledgeable with what I asked and setting up my new policy
Virginia Customer, August 2023

[Name] was very helpful negotiating me through the process
Connecticut Customer, August 2023

Very straightforward and easy to file a claim
Indiana Customer, August 2023

always takes care of my business insurance needs upon request pleasure to deal with
New Jersey Customer, July 2023

Prompt response and follow up same day. Knowledgeable and pleasant staff.
Massachusetts Customer, July 2023

Will not respond to emails. Sent information twice Called several times. Stayed they would call back.
Georgia Customer, July 2023

great people . helped me set up on line account
Customer, July 2023

Excellent Customer Service! [Name] was very helpful in getting what i requested and to me in less than 5 minutes!!
Iowa Customer, July 2023

Friendly and knowledgeable staff
New York Customer, July 2023

I was satisfied with the service but not an increase of Omer 40% on premium , no claims that selective have paid out to me, so it’s a bit of a slap Not sure I will renew
Florida Customer, July 2023

Very professional and pleasant service
North Carolina Customer, July 2023

claims reps are very helpful and professional.
New Jersey Customer, July 2023

Young lady was very patient and helpful
Pennsylvania Customer, July 2023

The rep that assisted did exactly what I needed, great job!
Arizona Customer, July 2023

Happy with my certificate insurance. Not happy with my monthly payments and not working with a small business dying in this industry.
Massachusetts Customer, July 2023

everytime I call in with a question or a need they are very helpful and always make sure my questions are answered and I have a solution. Way to go providing actual customer service!!?
North Carolina Customer, July 2023

[Name] was very personable and knowledgeable in her fact finding phone call. I appreciated her ability to collect information while also being very polite and friendly. I felt comfortable that my report was being handled properly and that I wouldn't stress our employee with a phone call from her. Thank you [Name]!
Pennsylvania Customer, July 2023

I filled out my WK Comp audit incorrectly. I inadvertently added the payroll of my wife who is a owner of the corporation. I attempted to correct through your customer service. They said they would need to consult with underwriter. The policy was less than a mont from expiring at this point. So, I secured a policy from a different company at 20% of the cost from Selective
Maryland Customer, July 2023

The service was great.
California Customer, July 2023

He was very helpful
New Jersey Customer, July 2023

ALL YOUR EMPLOYEES THAT HELPED ME WERE EXCELLENT
New Mexico Customer, July 2023

Terrible!
Florida Customer, July 2023

Well I didn't deal directly with the service center, I dealt with Nathan Shanks. However, I must think that the reason I had difficulty in getting my COI was due to the service center.
Kentucky Customer, July 2023

Had one claim and even though we had to call an independent appraiser in the end everything was taken care of.
Missouri Customer, July 2023

THE UNDER WRITER WAS VERY PROFESSIONAL AND TOOL CARE OF ALL MY NEEDS...
New Jersey Customer, July 2023

I was helped and received what I needed in minutes.
New Jersey Customer, July 2023

agent [Name] have my claim manager. we have nice conversation and he make me feel so much relief. and he work accrate and nice. thank you and thank to selective insurance company.
Pennsylvania Customer, July 2023

I was to get a call back to let me know the issue had been corrected but I never got a call back. I had to go in and get into the account.
Pennsylvania Customer, July 2023

Tennessee Customer, July 2023

Attendant was very courteous, and kept asking if there was anything else I needed.
Minnesota Customer, July 2023

everything has worked very smoothly and we have never had any problems for many many years
Missouri Customer, July 2023

Quick response to question
North Carolina Customer, July 2023

The gal I spoke to was very helpful.
New Jersey Customer, July 2023

The representative was very helpful and took care of my issue quickly.
New Jersey Customer, July 2023

opening a claim was simple and an adjuster was assigned quickly.
New Jersey Customer, July 2023

Staff worked closely with me to get wording I needed for a certificate. I appreciated their prompt work and expertise.
Virginia Customer, July 2023

Took way too long to get answers, communication was nonexistent. And then Selective used an exclusion that doesn’t actually apply to my situation to get out of covering me under my policy. Not sure why I keep renewing with Selective when the last two claims I’ve had have been like pulling teeth. The customer service you used to have has all but disappeared.
New Jersey Customer, July 2023

Very good customer service
New York Customer, July 2023

rep walked me thru the first steps of filing a claim
Pennsylvania Customer, July 2023

Answered my questions quickly and was helpful
Colorado Customer, July 2023

The lady I talked to [Name] was a true expert in her field.
Missouri Customer, July 2023

Easy to maneuver.
Pennsylvania Customer, July 2023

knowledgeable representative, kind and respectful
Arizona Customer, July 2023

The Agent took the time to open and analyze every individual bldg in my policies. There was a very significant raise in premium with my yrly renewal. He got to the bottom of the issues, resolved the mistakes, and literally saved me from having to sell my properties. He even voluntarily checked additional items just to make sure all was correct. I am very thankful he took the time to consider my situation. He was pleasant, not condescending, and didnt make me feel like I was bothering him. I was so relieved.
Indiana Customer, July 2023

your company pulled a bate and switch on our family owned small business. We moved our insurance to your company, and now we are getting a bill that is almost twice from last year. What gives?
Minnesota Customer, July 2023

Selective some how had an incorrect email for me (one I have never been associated with) and could not answer simple questions regarding coverage that should never have been listed for termination. When you only communicate via email and then input an incorrect email, you create multiple problems.
New Jersey Customer, July 2023

very satisfied, on line is easier and quick responses.
Connecticut Customer, July 2023

it took forever to reach someone, nd she was nice but has not gotten back to me about the rates yet. Mainly, I do not have 45 minutes to hold to speak to a representative
Connecticut Customer, July 2023

The rep I spoke with was very patient and understanding of my concerns and went above and beyond to help me.
Indiana Customer, July 2023

Service rep reviewed my policy, answered questions and helped me meet my needs most cost effectively
California Customer, July 2023

Simple
Connecticut Customer, July 2023

Connecticut Customer, July 2023

Washington, D.C. Customer, July 2023

Originally I was irritated as paying on line was cumbersome & a tad stupid. Asking for social security, date of birth with my name opens up negative possibilities regardless of how secure you believe your site is. I called, got someone on Monday & they(she) was very helpful. I got the mail billed & paid it. Send the paper bill until you rethink what you ask.
Massachusetts Customer, July 2023

I have called several times and have not been able to speak to anyone to get my problem resolved.
Massachusetts Customer, July 2023

took care of business.
New Jersey Customer, July 2023