Personal Lines Insurance Customer Reviews

Interesting and fairly easy way to initiate a claim. Some steps were not intuitive to me ti complete properly.
Illinois Customer, July 2023

I found the computerized prompts were confusing, but the rep. I spoke with was great.
Illinois Customer, July 2023

The Representative took info snd provided proper info very professional.
Virginia Customer, July 2023

Friendly, courteous service
Virginia Customer, July 2023

Great communication! Never really had to wait to talk to someone and everyone was very helpful and friendly!
Wisconsin Customer, July 2023

Nice person
New Jersey Customer, July 2023

Illinois Customer, July 2023

Representatives were helpful and friendly.
New Jersey Customer, July 2023

Spoke to a competent & kindly person. That means alot.
New Jersey Customer, July 2023

The CSR was polite, attentive, and very helpful with addressing my questions.
Ohio Customer, July 2023

I contacted my agent and she told me to go to web site. Then after I contacted the help desk she told me to accept the paperless. Which I thought I had already done.
South Carolina Customer, July 2023

[Name] is the best insurance agent we have ever had in oplus years! years!
Virginia Customer, July 2023

It was difficult to use the automated system and I had to wait on hold for five minutes for billing after speaking to customer service. I sent a check it was never received so I got a cancellation notice I called and made the payment
New Jersey Customer, July 2023

The person I spoke with this last time was friendly and knowledgeable
South Carolina Customer, July 2023

Very unhelpful. Told me to talk to my agent.
Iowa Customer, July 2023

The company agent lied to us, said they have permission to go to the property use the phone number that is no longer in existence has not returned my calls and I’m going to the Better Business Bureau
New Jersey Customer, July 2023

Is this was a new experience for me everybody they called me or I called them were very nice listen to me and repeated if I needed it I have repeat
Illinois Customer, July 2023

Very professional. Answered all questions.
Illinois Customer, July 2023

My question was answered and your rep was very courteous
New Jersey Customer, July 2023

Agent attentive and congenial. We bought a car and we're happy.
New Jersey Customer, July 2023

Agent answered all my questions and made excellent suggestions.
Virginia Customer, July 2023

Extremely fast response [Name] was here on time and very knowledgeable. [Name] called me within 2 hours of calling my insurance agent we set an appointment for the next morning by that afternoon I had all my paperwork. He was very efficient and pleasant to work with glad he works for you thanks again [Name]
Minnesota Customer, July 2023

I believe her name was [Name]. Assisted me completely. and then some
New Jersey Customer, July 2023

My billing information was updated on a secure line in very brief time.
New Jersey Customer, July 2023

Deedee the agent that I spoke was very helpful and answered all my questions
New Jersey Customer, July 2023

The agent I spoke to was very helpful in describing what I had to do with forms she was sending me
New Jersey Customer, July 2023

The representative was understanding and knowledgeable
Ohio Customer, July 2023

Scheduling was very easy and efficient. Safelite was also very professional and courteous. They fixed my windshield and I was very satisfied with the customer experience.
South Carolina Customer, July 2023

Forget her name but she was very understanding, very courteous with an overall upbeat personality which was refreshing to encounter.
Tennessee Customer, July 2023

I was called back in a timely manner. Didn’t expect to hear back from someone that fast.
New Jersey Customer, July 2023

Everyone I talked to was very nice and professional. They helped me with my claim very efficiently.
Arizona Customer, July 2023

Very polite and pleasant over the phone
New Jersey Customer, July 2023

The person I spoke with was very courteous and helpful
Ohio Customer, July 2023

New Jersey Customer, July 2023

wrong email to communicate back to me, no timely action from selective either called back many times
Wisconsin Customer, July 2023

Billing on Credit Card did not go through, so I paid with my bank account. only to be double billed. Agent would not refund the credit card charge and I am out $1800. waiting on a refund in god knows how long. Fix your system. Time to look for a different insurance company. Poor Customer Service
Minnesota Customer, July 2023

Have yet to hear from adjuster. Had to beg for a rental car. Left here hanging in the wind.
Pennsylvania Customer, July 2023

Tried to sign up for flood insurance. Called number Selective identified on my policy as "my agent" - whoever that is!). Phone call was answered by Selective, not "my agent". Person that answered my call was very pleasant, but could not help me. Transferred me to another person. Connection never went through! I quit trying! Still do not have flood insurance or even know whether I need it. Another thing to put off! Arrrggghhh.
Virginia Customer, July 2023

Exelent representative
Illinois Customer, July 2023

You were there on a Saturday, you addressed what I needed, and waited on the phone until I received the email confirmation. In all, a very pleasant experience.
New Jersey Customer, July 2023

Everybody is so very helpful and are so concerning and they are working so hard to help me. Thank you so much and I appreciate you guys very much!!!!
Tennessee Customer, July 2023

I reported the claim online, it was easy. a representative contacted me the very next day, took care of a rental automobile for me and contacted my auto body shop. Very Simple
Wisconsin Customer, July 2023

The quick and pleasant contact with my [Name]. She was informed and helpful. It has been 30 years I had a claim and with the use of computers I was unsure how to open my claim. [Name] made it a breeze for me.
Arizona Customer, July 2023

Your representative was extremely pleasant, knowledgeable and helped me in every way to get my claim started. She was a pleasure to deal with!
Arizona Customer, July 2023

I felt very comfortable with person walking me through the claim process.
New Jersey Customer, July 2023

Easy to get done
Ohio Customer, July 2023

It was very quick, the representative was very easy to understand.
Minnesota Customer, July 2023

Wisconsin Customer, July 2023

she was very courteous and addressed the payment process professionally and quickly.
New Jersey Customer, July 2023

Because the transaction went so smooth
Ohio Customer, July 2023

The agent on the phone was very pleasant to work with. Informed me on what to expect. Was very knowledgeable and had answers for my questions.
Pennsylvania Customer, July 2023

The agent I spoke with was extremely helpful and polite.
Ohio Customer, July 2023

Wanted to use my credit card, but NOW you are charging a fee of 2.45%. I was not happy about this extra charge!
New Jersey Customer, July 2023

Hard to get anyone to act on anything. Spent 2 hours the first day...with a promise they would contact the service department...I waited until noon...still no contact so I called again..transferred to 3 different people. Finally got help. Right now...... 1 week. 2 days later..... I am still waiting for my vehicle to be repaired. Thank God I tarped it so I didn't get rain in it when the weather turned bad and... . I am Blessed that I have another vehicle to use while waiting as people do have appointments to meet. Not a happy camper...and. I don't like doing business on the internet. After my initial payment in full, you charged me an extra 63.00
Minnesota Customer, July 2023

Excellent front end customer service and support, but promised a follow-up call the next day and never received it.
Iowa Customer, July 2023

GOOD SERVICE.
Illinois Customer, July 2023

The agent was courteous and informative.
Illinois Customer, July 2023

New Jersey Customer, July 2023

My question was answered promptly and efficiently.
New Jersey Customer, July 2023

[Name] was professional,friendly upbeat & efficient.
New Jersey Customer, July 2023

Easy, and answered my questions
Pennsylvania Customer, July 2023

Excellent customer service
South Carolina Customer, July 2023

No help given about promotion that was received and not fulfilled.
New Jersey Customer, July 2023

The 1st interaction was good but they called back and made the completion of the transaction.
Arizona Customer, July 2023

Very curteious and helpful.
Arizona Customer, July 2023

simple, polite interaction
Maryland Customer, July 2023

Very helpful and explained everything
Maryland Customer, July 2023

They were very polite and knowledgeable and helpful
Minnesota Customer, July 2023

Fast and accurate service.
Minnesota Customer, July 2023

There are several things that a small but aggravating. I tried to add a new vehicle well you can’t, need call the agent, why? It should be a simple process of removing the old vehicle and putting the new vehicle on with exactly the same coverage. My problem was I bought the new vehicle and drive it home and didn’t move it because the agent was closed for two days and you won’t add it. The next thing is I wanted to pay my bill which I used a credit card last year but this year you said it would cost $84 or something like. Ok, I know credit cards charge vendors but why haven’t I received a paper bill so I have the address to send a check or at least put the dam address to the website. So I call Selective and got the address to send a check. I give no one the right to pull money from my accounts. I was in IT for 50 years and know security so that will never happen. If you’re really interested in the care experience give me call I would be happy to provide some suggestions.
Pennsylvania Customer, July 2023

Prompt, professional, polite
Ohio Customer, July 2023

Don’t have very good options to explain what really happen.
Tennessee Customer, July 2023

I was given incorrect information regarding the amount I would be paying for insurance; then, I was told that they “didn’t know” how much I would be paying in just a short few weeks. I won’t sign up for insurance that I have no idea how much I would be paying. I asked for a quote, and I was told “we can’t know how much you’ll be charged until you’re charged.” So, I canceled in favor of Progressive, who gave me an actual quote telling me how much I would be paying each month.
Indiana Customer, July 2023

Illinois Customer, July 2023

Person was very helpful. Didn't take very long.
New Jersey Customer, July 2023

New Jersey Customer, July 2023

She was pleasant and very helpful. She made sure she had what we wanted to do correct and helped us make correct decisions for that. I felt she took her time and didn’t rush me.
Minnesota Customer, July 2023

My inquiry was handled with friendly and professional service. The outcome was what I'd hoped for.
New Jersey Customer, July 2023

I forgot the young lady who took care of me but we had an actual conversation and she made sure I had enough coverage and update my policy while I was on the phone with her. She was awesome and is a true asset to your organization.
Ohio Customer, July 2023

In SC the the new Personal lines rules $500 on coverage A home and must be written with package Auto We have other carriers to choose from.
South Carolina Customer, July 2023

The representative was very polite and was able to answer my questions and offered to provide me with a document for future reference.
Illinois Customer, July 2023

I had a question about my bill thinking it was auto only but she explained it was auto and condo. Made perfect sense to me.
Minnesota Customer, July 2023

The woman on the other end of the phone, whose name I can’t recall, was probably the most responsive, personable, and thorough individual I have ever encountered. If you could clone her you would take over the world. She was extraordinary.
New Jersey Customer, July 2023

They were very helpful and polite [Name] and [Name] ty
New Jersey Customer, July 2023

Great customer service!
Pennsylvania Customer, July 2023

[Name] WAS KNOWLEDGEABE, VERY HELPFUL & ANSWERED ALL OUR QUESTIONS GIVING US THE BEST SELECTIVE POLICIES THAT WE NEEDED! WE COULDN'T ASK FOR MORE . . . AMAZING!!!!
South Carolina Customer, July 2023

The price is great the staff is awesome I will never change companys
South Carolina Customer, July 2023

Explained I had not yet been sent a bill
South Carolina Customer, July 2023

Customer service Center always very helpful
Virginia Customer, July 2023

Did not receive a response from my email inquiry.
Arizona Customer, July 2023

Very nice and helpful
Iowa Customer, June 2023

Very professional
Maryland Customer, June 2023

New Jersey Customer, June 2023

The representative was professional and informative
South Carolina Customer, June 2023

I got done what I needed in a timely, easy manner and dealt with very pleasant people.
Tennessee Customer, June 2023

It was easy and I could understand the agent.
Tennessee Customer, June 2023

Efficient, polite and helpful
Wisconsin Customer, June 2023

My loan was sold just about time for my policy to be paid and the new mortgage company paid but it was late and there was a late charge even though it was paid in full.
South Carolina Customer, June 2023

I called to check on some information in my file to make sure everything was up to date. Within a few minutes it was verified that the information in my file was correct and up to date. Within 5 minutes my inquiry was satisfied. All went well.
Iowa Customer, June 2023

Customer representative was very helpful. She identified the what the issue was and solved it right away.
New Jersey Customer, June 2023

processing is mind boggling slow the mortgage company paid the homeowners insurance on the 16th and on the 28th there is still no record of it at Selective. All she can tell me is I'm on notice.
Ohio Customer, June 2023

Both folks I talked to were super helpful and nice. Honestly I’d rather deal with you than insurance broker. I thank you for that. Please let both of your employees know how nice they were to me.
Illinois Customer, June 2023

I called to cancel homeowners policy on a condo we sold, and I received very courteous attention as to what I needed to do.
Maryland Customer, June 2023

I accomplished what I wanted to without any problems.
New Jersey Customer, June 2023

The agent was very helpful and responsive.
Ohio Customer, June 2023

[Name] was on-time, professional, thorough, and a pleasure to work with.
Pennsylvania Customer, June 2023

Very helpful in setting my automatic payment option.
Pennsylvania Customer, June 2023

Tried to call in claim but was referred to online link. Twice the app timed out before I could complete. Third attempt was cumbersome because questions didn’t fit situation. Much prefer a human to one size fits all app.
Pennsylvania Customer, June 2023

Unreasonable policies and incompetent agents. Y’all lost a 6 year customer today
South Carolina Customer, June 2023

Everyone was friendly, efficient & professional.
Iowa Customer, June 2023

the woman I spoke with on the phone was helpful & attentive to my concerns
Illinois Customer, June 2023

Very informative, answered all my questions, took his time to cover every inch of my dwelling
Illinois Customer, June 2023

Quick and easy .
New Jersey Customer, June 2023

Twice, I was disconnected when I was speaking with [Name]. I was trying to pay for my insurance.
Pennsylvania Customer, June 2023

[Name] is always nice and professional. I never worry about calling about my policy questions. She always has the answers and always gives good advice. You have a great employee.
New Jersey Customer, June 2023

I was trying to figure out how to reactivate my auto policy but do not feel I was given accurate information about past due payments.
Minnesota Customer, June 2023

Arizona Customer, June 2023

Was attentive and very helpful
Pennsylvania Customer, June 2023

The agent was great to work with and answered all out questions, we are very happy.
Utah Customer, June 2023

The receptionist was very knowledgeable and efficient
Utah Customer, June 2023

Would have been a 10 but collected email address spelled wrong in your system so we didn’t get email until we called back
Wisconsin Customer, June 2023

We were quoted a price for our renters insurance, we paid that price n full for the year. 7 months into the policy I receive a bill from Selective for an an $50. Landmark said I have to pay it. Still fuming as this was not right and probably illegal.
Utah Customer, June 2023

[Name] and [Name] were so professional, kind, knowledgeable and patient helping my daughter thru the loss of her first car. I cannot praise them enough
New Jersey Customer, June 2023

Very helpful and pleasure to talk to
New Jersey Customer, June 2023

Cath was very pleasant, listen, patient and answers all our questions.
Virginia Customer, June 2023

The person was very respectful and helpful. Very informative and handled my request quickly.
Illinois Customer, June 2023

Fast and patience
Illinois Customer, June 2023

Customer Service representatives were courteous, new requirements of process and products to answer questions, and were accurate with information.
New Jersey Customer, June 2023

The Automated machine messed up and sent me to a Customer service representative. I wished I could remember her name. She was excellent. I was only at the beginning to verify my Balance to make sure it matched the Bill I received, and it did. She offered to help me pay it if I was ready, so we took care of it, instead of me having to go through the automated machine again. She was so articulate, funny and so pleasant to talk to. She made my night. Especially since I was just getting ready to leave. So, Yes, I was Very Satisfied. Thank you.
Rhode Island Customer, June 2023

prompt and efficient
Virginia Customer, June 2023

Good customer service
Minnesota Customer, June 2023

Cause ur charging me late fees and my payment money was there and was never taken but was give confirmation that my payment was taken
New Jersey Customer, July 2023

The claims process was relatively painless, it could have been faster, but how often do you file a claim. The chosen provider was solid. fast, effective and easy to work with. they made this process easy.
Arizona Customer, June 2023

Our insurance agent, [Name](SAKS), was knowledgeable, thorough and patient.
Arizona Customer, June 2023

Very knowledgeable
New Jersey Customer, June 2023

Very helpful
New Jersey Customer, June 2023

[Name] was positive and told me all is well. Perfect would me not having to fix a problem.
Arizona Customer, June 2023

The online chat experience was good however the information provided was not acceptable. I asked if they could locate a check sent by my mortgage company and they needed a check number. I would hope that there might be alternative methods to try to locate a check sent by an outside entity other than just knowing a check number.
Pennsylvania Customer, June 2023

The representative was very through with finding all the possible damage and explaining along the way what needed to be done
Maryland Customer, June 2023

She quickly answered my question in a polite and professional manner.
Maryland Customer, June 2023

Both people extremely efficient and very cordial.
New Jersey Customer, June 2023

He was very knowledgeable and curtious
New Jersey Customer, June 2023

Prompt and courteous service in email exchange with your representative on a billing issue.
New Jersey Customer, June 2023

Quick response for the phone call. Very professional, fast, clear and polite.
New Jersey Customer, June 2023

Agent was able to explain and help me understand the information she provided to me.
Pennsylvania Customer, June 2023

The agent was very pleasant, friendly, helpful, and competent. Very good customer service representative.
South Carolina Customer, June 2023

New customer not understanding how things worked the lady on the phone put everything in perspective for me thank you
Arizona Customer, June 2023

I was pleased
South Carolina Customer, June 2023

My insurance broker finally got my issues resolved on my renewal policy after weeks of back and forth with Selective.
New Jersey Customer, June 2023

I had the same issue last year. Paid Home & Car insurance IN FULL, same day taken from my Bank account. Got Past sue notices on both!! Few days later NOTICE to CANCEL my car insurance. Called, emailed, called week later…..I had to initiate each contact. Today I THINK, problem solved!!??
Wisconsin Customer, June 2023

All my questions were answered and everything was clearly explained.
Arizona Customer, June 2023

Answered quickly. Polite and helpful
New Jersey Customer, June 2023

The [Name] handles my policy with your company and the agent, [Name], who is my go-to gal is teriffic. I am very satisfied with the covrage and the service I am receiving.
New Jersey Customer, June 2023

The concerns I expressed were all addressed in a professional,customer friendly manner.
New Jersey Customer, June 2023

Person was very friendly and did a great job!
Pennsylvania Customer, June 2023

The representative was very polite and helpful. She was awesome.
Pennsylvania Customer, June 2023

The friendly service
South Carolina Customer, June 2023

You were fast and responsive.
Tennessee Customer, June 2023

Great customer service.
Tennessee Customer, June 2023

Rep was very helpful in providing me process and my independent agent to contact.
Tennessee Customer, June 2023

Utah Customer, June 2023

My agent's employee was super. Your billing system needs some work.
Wisconsin Customer, June 2023

Solved my problem
Wisconsin Customer, June 2023

I had a very difficult time initially when trying to file online! I hate that! It was so much better when I could talk to a real person!
Pennsylvania Customer, June 2023

was fast and excellent
Arizona Customer, June 2023

Your rep was everything I expected should be knowledgeable,courteous, even knew answers to questions I didn’t know to ask. Above qualified she was.
New Jersey Customer, June 2023

The lady I spoke with was very friendly, knowledgeable and helpful.
Ohio Customer, June 2023

Good service
South Carolina Customer, June 2023

The rep was very courteous and patient with me while answering my questions
Virginia Customer, June 2023

The person I spoke with was very polite, informative and answered all my questions.
Maryland Customer, June 2023

Agent was wonderful
New Jersey Customer, June 2023

Representative was pleasant, professional and knowledgeable!!!
New Jersey Customer, June 2023

I just needed to change my card and they were very helpful.
South Carolina Customer, June 2023

Very quick and helpful with the information I needed
Tennessee Customer, June 2023

Couldn't reach anyone
Illinois Customer, June 2023

Illinois Customer, June 2023

Indiana Customer, June 2023

Agent wS helpful, courteous and knowledgeable, and able to resolve the issue
Illinois Customer, June 2023

Helpful, informative, pleasant interaction with Service person. Questions answered.
Minnesota Customer, June 2023

Great Customer Service
New Jersey Customer, June 2023

New Jersey Customer, June 2023

I was able to update my MIL's payment method and accomplish her payment (which was declined because of some unspecified problem with her credit card) fairly quickly.
New Jersey Customer, June 2023

New Jersey Customer, June 2023

answered all my questions in a timely professional manner.
Pennsylvania Customer, June 2023

not happy with your service ..
Virginia Customer, August 2023

My homeowners insurance hasn’t been canceled yet.. it was scheduled for 6/15/23
Iowa Customer, June 2023

My policy did not include the corrective repairs which caused the damage to my crawl space.
Virginia Customer, June 2023

[Name] was clear and concise and she understood my problem
New Jersey Customer, June 2023

[Name] is the lady who I spoke with. She is to be COMMENDED for her professionalism, easy to work with, explained things in a way that I could understand and most of all PATIENCE and SINCERE. She handled a letter I received from my mortgage company in a timely manner stating my homeowners insurance was expired. Which it was NOT!! She talked me through exactly how she was going to resolve this! Shortly thereafter,I received an email of the letter she was sending off to the mortgage company. She saved me a few dollars on my auto policy as well. [Name] is a Keeper!!! YAY [Name]!!!
Wisconsin Customer, June 2023

Not satisfied I just told that
New Jersey Customer, July 2023

My request was answered quickly and accurately.
Arizona Customer, June 2023

Illinois Customer, June 2023

[Name]of Assured Partners in Maryland is outstanding.
Maryland Customer, June 2023

[Name] was delightful to work with. Very knowledgeable and polite.
New Jersey Customer, June 2023

Response time was very quick.
Rhode Island Customer, June 2023

The rep was knowledgeable and quick!
Tennessee Customer, June 2023

Great service and knowledge
Wisconsin Customer, June 2023

I was disconnected while waiting to be transferred
Arizona Customer, June 2023

The agent was quick, polite and handled the call completely
Illinois Customer, June 2023

Great friendly service
New Jersey Customer, June 2023

Tennessee Customer, June 2023

Was very good at helping me with my Insurance
Arizona Customer, June 2023

Pleased with the comments I received from Customer Service
Tennessee Customer, June 2023

Representative was very professional in answering all my questions but I'm still awaiting auto policy to be sent via mail, per my request during phone conversation.
Arizona Customer, June 2023

Selective representative was very attentive to my questions, and very helpful with what I needed
Illinois Customer, June 2023

I’m still waiting for a callback. I’ve been trying to get my homeowners policy on automatic payments. It will not let me do it.
New Jersey Customer, June 2023

Quick and easy
Wisconsin Customer, June 2023

The site to pay the bill was messed up So I had to call the customer service just to pay the bill. She was nice enough but your automatic pay is anything but automatic! Your account with PNC Bank is also messed up! The pay bill feature there always messes your account up!
Maryland Customer, June 2023

Very friendly
Arizona Customer, June 2023

Because your company has always given us great service
Pennsylvania Customer, June 2023

pleasant, professional, knowledgable
Utah Customer, June 2023

Because the person that I talk to was very polite and explained everything very clear
Iowa Customer, June 2023

The representative was extremely helpful and went above and beyond the situation to get everything correct!
Pennsylvania Customer, June 2023

The adjuster was prompt and the swift response team have been on it keeping excellent communication between me, the repair shop and the car rental agency. Very satisfied!
South Carolina Customer, June 2023

yes... but, you send another letter asking 2 dollars
South Carolina Customer, June 2023

Agent was very friendly and helpful
Illinois Customer, June 2023

Relatively simple process even for a 69 year old. Would prefer some human contact so that I'm assured that claim will be processed
Pennsylvania Customer, June 2023

The representative was very courteous and professional. He obtained the information needed to complete the change in my policy and called back to confirm the change.
South Carolina Customer, June 2023

Iowa Customer, June 2023

The "Live Chat" feature should not indicate that "you are speaking to XXXX when the reality is, XXXX is not connected to you.
Ohio Customer, June 2023

We got a run around and no one could answer our questions about the notice we received.
Pennsylvania Customer, June 2023

Quickly answered my question.
Iowa Customer, June 2023

I received EXCELLENT customer service when I called in with a request to change from monthly billing to annual. VERY helpful! Polite! Kind!
Iowa Customer, June 2023

Representative was helpful and friendly
Illinois Customer, June 2023

Answered my question professionally very nice to sleek with
New Jersey Customer, June 2023

New Jersey Customer, June 2023

Solved my issue in a timely manner. Very professional.
New Jersey Customer, June 2023

friendly and efficient
New Jersey Customer, June 2023

Pleasant, knowledgeble and friendly
Pennsylvania Customer, June 2023

I learned I paid a year in full for my car and home owners insurances~!
Utah Customer, June 2023

[Name] is a great representative. I just bought an umbrella policy. She was very informative. The process was very easy and a great experience!
Virginia Customer, June 2023

Was not the person it was the answer I was given
New Jersey Customer, June 2023

The site had nothing I was looking for and I had to get the information from my broker, which was limited. Also, your prices keep going up, but I've never had a claim...I'm actively looking to get another broker and better deal.
New Jersey Customer, July 2023

Our desk adjuster is extremely helpful and has an excellent and cheerful attitude. It was very nice speaking with her and she has been very quick to answer all questions and concerns.
Arizona Customer, June 2023

Fast helpful emailed answer, which I appreciated.
Maryland Customer, June 2023

Efficient
Ohio Customer, June 2023

Staff was friendly, helpful and informative with the information that I needed ! Thank You !?
Pennsylvania Customer, June 2023

I kept getting various service reps and had to begin my story all over every time. Billing was down for an extended time and although I had an urgent situation that required reinstatement limbo I had to wait until the system came back up. Ladies were fine.
North Carolina Customer, June 2023

Customer service was rude. She did not care about the concerns of my call neither want to help me to resolve it.
New Jersey Customer, July 2023

The representative answered all of my questions quickly and professionally.
New Jersey Customer, June 2023

They not only took care of my problem but also gave me info that helped me even more.
Tennessee Customer, June 2023

my request was to cancel my homeowner's policy and it was handled efficiently and courteously by the agent who assisted me.
Pennsylvania Customer, June 2023

The two people I spoke to were professional, helpful, and friendly
Maryland Customer, June 2023

New Jersey Customer, June 2023

Agent was very helpful
New Jersey Customer, June 2023

I had difficulty navigating the website It was my first time and I was unfamiliar on how to use it
Pennsylvania Customer, June 2023

Good workers, knowing their job and doing it with know how with a great attitude of doing a good job .
Tennessee Customer, June 2023

Dealing and service was very excellent
Tennessee Customer, June 2023

Representative was very knowledgeable and did everything she could to solve the provlem.
Virginia Customer, June 2023

[Name] provided me with world class customer service. She was kind, patient and knew all the answers to my questions.
Arizona Customer, June 2023

Courteous and professional
Iowa Customer, June 2023

No body got back to me
Pennsylvania Customer, June 2023

Great service took care of the need. Thank you so much
Illinois Customer, June 2023

polite and helpful
New Jersey Customer, June 2023

Easy to get information I needed.
New Jersey Customer, June 2023

Friendly professional customer service.
Tennessee Customer, June 2023

[Name] answered my question and sent me the information I needed.
Utah Customer, June 2023